• Gift vouchers are valid for 3 years from date of issue. Unused values will not be refunded or attributed to any transactions after this date.
  • Gift vouchers can be redeemed against all products, only in the “Pilates Studio at STARplex” App or online at the Client Portal.
  • Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after the expiry.
  • Gift vouchers cannot be redeemed for physical product purchases at STARplex Reception or STARstore.
  • When used, if the purchase exceeds the value of the gift voucher, the remaining balance must be paid in app or online via IntergraPay.
  • Vouchers are not transferable once redeemed.
  • Per “Pilates Studio at STARplex T&C” products are non-refundable, non-transferable, and cannot be returned.
  • Gift vouchers cannot be replaced if lost or stolen. The code on the gift voucher is unique and cannot be reproduced to re-validate the voucher if lost or stolen.
  • Pilates Studio at STARplex reserves the right to replace these terms and conditions from time to time, including to introduce new fees or alter product pricing.